SHIPPING POLICY

Last updated: September 2026

This Shipping Policy applies to orders placed through the FELLUNO online shop.

1. SHIPPING AREA

We currently deliver within the United Kingdom.

If additional delivery countries become available in the future, these will be displayed during the checkout process.

2. PROCESSING AND DELIVERY TIME

Orders are processed once payment has been successfully received.

The estimated delivery time is generally 5–9 business days, unless a different delivery time is stated for the relevant product or during checkout.

Business days are Monday to Friday, excluding public holidays.

In exceptional circumstances, delays may occur, for example due to unusually high shipping volumes, public holidays or delays with the delivery carrier.

If your delivery is significantly delayed, please contact us at fellunokundenservice@gmail.com.

Mandatory statutory consumer rights remain unaffected.

3. SHIPPING COSTS

We offer free standard shipping for deliveries within the United Kingdom, unless otherwise stated at checkout.

Any additional charges for other available shipping methods will be clearly displayed before the order is completed.

4. SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, you will receive a shipping confirmation.

Where tracking is available for your shipment, you will receive the relevant tracking information.

Please note that it may take some time after dispatch for the carrier to update the tracking information.

5. DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at:

fellunokundenservice@gmail.com

As long as the order has not yet been processed or dispatched, we will try to correct the delivery address accordingly. Once the order has been dispatched, it may no longer be possible to change the address.